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Frequently Asked Questions


All FAQs

Technical Assistance: Tablets Are there any Maxell accessories that I can buy for my Maxtab tablet? Maxell has recently introduced an exciting range of accessories including Tablet Stands, Tablet Sleeves and a Stylus. Read more...

Technical Assistance: General I am having trouble with my Maxell product and I need some assistance, what should I do?

Please contact your local Maxell office referencing the product name and your query. A member of staff should reply within 2 working days.


Technical Assistance: MXSP-SB252 Soundbar TV Speakers Why does the MXSP-SB252 Soundbar lose its sound?

Please turn the volume up of the source device, for example TV, set top box, etc. and re-adjust the sound of the unit to trigger the auto-on function.


Why is there no sound coming from the MXSP-SB252 Soundbar?

Please turn off all the sources and disconnet all cables.
Once you have disconnected all the cables, switch the Soundbar on again.
Once the  MXSP-SB252 Soundbar is working, please re-connect all the cables - you should hear the sound coming through. 


I connected an HDMI cable from the ARC socket of the MXSP-SB252 Soundbar to the ARC socket on the TV. However the sound has stopped although everything is showing?

This may occur if the connections have not been applied properly. Please make sure that the you have followed the steps below:

  • Step One: Please confirm the connection - TV(HDMI-ARC connection) to MXSP-SB252 Soundbar(HDMI-ARC connection).